RUEZALS Chat · contact

A clear place to ask.

Tell the house desk what happened, where it happened, and what you need. You can find a matching answer before submitting a ticket.

Browse the FAQ
Abi at the house desk

Before you write

Help us help you quickly.

  • Say where it happened: the sign-in page, the Dining Room, your personal room, an IM, or Dhraconyx.
  • Say what you expected and what happened instead.
  • Locked out? The sign-in page can email you a password reset or unlock link. You can also sign in with one of your 10 backup codes.
  • Reporting a person? Use Report on their profile or the avatar menu inside the room.
  • Billing for Dhraconyx? Read the plans and billing answers first; refunds are within 24 hours of a paid charge.

There is no public email address or phone line. This form and the in-app support panel are the way in.

Contact the house desk

Tell Abi what’s going on.

Tell us a little. Keywords route you to the matching FAQ first. You can still submit a ticket afterward. There is no public email or phone: this form and the in-app support panel are the way in.

This looks like: — Open that FAQ

Support ticket

Submit a ticket for the house desk to review. Save the on-page confirmation.

Never include your password, authenticator setup key, QR, current code, or backup codes in a support ticket.